Sherlock

In Sherlock, we auto-populate some User and Account segments for you. You can find these default <code>Priority</code> segments under both the Users and Accounts tabs.

New Users/Accounts ✨: Has <code>created_at</code> within the <code>engagement period</code> on the scoring profile

Red Hot Users/Accounts 🔥: Score increased more than 10 points over previous engagement period.

Ice Cold Users/Accounts ❄️: Score decreased more than 10 points over previous engagement period.

Recently Inactive Users/Accounts 🚨: <code>Last active</code> between 30 to 60 days ago

Mature Users/Accounts: Tenure is greater than 6 months

Multi-User Accounts: Any account with more than 1 user tied to it.

- Most engaged: Scores above 75
- Engaged: Scores between 50 and 74
- Passive: Scores between 25 and 49
- Least engaged: Scores below 25
- New Users/Accounts ✨: Has <code>created_at</code> within the <code>engagement period</code> on the scoring profile
- Red Hot Users/Accounts 🔥: Score increased more than 10 points over previous engagement period.
- Ice Cold Users/Accounts ❄️: Score decreased more than 10 points over previous engagement period.
- Recently Inactive Users/Accounts 🚨: <code>Last active</code> between 30 to 60 days ago
- Mature Users/Accounts: Tenure is greater than 6 months
- Multi-User Accounts: Any account with more than 1 user tied to it.

Default Sherlock segments