In Sherlock, we auto-populate some User and Account segments for you. You can find these default Priority segments under both the Users and Accounts tabs.

They include:

  • Most engaged: Scores above 75

  • Engaged: Scores between 50 and 74

  • Passive: Scores between 25 and 49

  • Least engaged: Scores below 25

  • New Users/Accounts ✨: Has created_at within the engagement period on the scoring profile

  • Red Hot Users/Accounts 🔥: Score increased more than 10 points over previous engagement period.

  • Ice Cold Users/Accounts ❄️: Score decreased more than 10 points over previous engagement period.

  • Recently Inactive Users/Accounts 🚨: Last active between 30 to 60 days ago

  • Mature Users/Accounts: Tenure is greater than 6 months

  • Multi-User Accounts: Any account with more than 1 user tied to it.

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