All Sherlock Actions (including Slack Alerts) work from the same list of potential Triggers. A trigger is essentially the conditions from which you would like any Action to start.
Sherlock Action Triggers
There are currently 5 types of triggers you can use for your Actions:
Score changes: This allows you to create an alert for whenever a user or account's Sherlock score changes by any amount you choose. Great for staying on top of risk threats or expansion opportunities.
New users: Get alerted when a new account is created or when a new user is added to an existing account.
Activation changes: Alert your team when any user or account's Activation rate rises above a certain level. Great way to help your sales team focus on the trials that are actively using the product.
Entering a Segment: This allows you to be alerted whenever any user or account enters any of the segments created in your account (whether Sherlock's default segments or custom segments you've created).
Custom alert: Create an alert that alerts you whenever any user or account meets any specific criteria you choose.
**Please note that when selecting any Alert trigger, you must select the scoring profile from which the Alert will come.
Adding a filter to a Trigger
You can make any trigger even more specific by adding a filter.
For example, if you only want to trigger a specific Action for accounts above a specific MRR; or from accounts that signed up in the last 30 days; or any other criteria, you can do that by adding a condition to the trigger (as seen below):
