Absolutely. We believe that it's essential to know how scores change over time (trends) - so there are a few ways to see that in Sherlock.
Global engagement score over time
From the dashboard, you can see your overall average engagement score over time by clicking on the
Over Time link on the score distribution chart.
User engagement over time
You can also see score over time for an individual user by clicking on the
View History link below his/her score on the user detail page. This will show you the past 90 days of engagement score history for that user.
You can also see the trending of specific users everywhere you see a list of users.
We calculate the change by comparing a user's current score with his/her score in the previous engagement period (so if you selected a 7-day engagement period when setting up your score, we compare a user's current score with his/her score 7-days prior).
We then highlight (through the magic of emojis), those users whose score trend has increased or decreased signficantly:
🔥 = Score increase of 25 or more points
❄️ = Score decrease of 25 or more points