Sherlock gives you a handful of default segments based on engagement scores and score trends, but you can define custom segments based on the events and traits you are sending to Sherlock. When you create custom segments, you can see the score of each segment, dive into the people in each segment, and push those segments to any of your connections. 

You can create both custom User  and Account  segments under their respective tabs.

CREATING CUSTOM SEGMENTS

To create a custom segment, simply click the + button next to Custom Segments.

From there you can set the rules for your segment. 

You can create segments based on:

EVENTS

  • Whether someone did an event, how many times, during what time range (within 90 days or ever)
  • Whether someone DIDN'T do an event in a time frame (or ever)

USER TRAITS

  • Whether someone has a specific trait;
  • Doesn't have a specific trait;
  • A user's signup date 

SCORES

  • People with Sherlock scores above or below a specific score
  • People with score increases greater than X
  • People with score decreases greater than X

TREND

  • Score increased by X
  • Score decreased by X

SIGNED UP

  • People who signed up in within a certain time range

LAST ACTIVE
People or accounts that were last "active"

  • For users: last time a user did a scored event
  • For accounts: last time ANY user on that account did a scored event

USERS
Active or total users:

  • with/without specific text/numeric values
  • greater than, less than, equal to numeric value

Once you create a custom segment, you will see it show up on your Segment dashboard where you can compare the average score of people in that segment against your other segments. 

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